We caught up with our partner ShipperHQ to learn more about their service and advice for merchants in 2023.

Tell us about ShipperHQ

ShipperHQ enables merchants to optimize their shipping experience in the checkout, create a seamless fulfilment and delivery experience after purchase — and increase sales. With customizable and accurate shipping rates, options for every buying scenario, and integrations with more live carriers and local delivery services than any other solution, ShipperHQ is the ultimate tool for creating a winning shipping strategy that converts.


Fun Fact: ShipperHQ is a female-founded, owned, and led company!


What common ecommerce pain points do you solve?

We solve complex, simple and in-between shipping problems.

Most ecommerce retailers find that using the native platform shipping solutions is not flexible enough to meet their needs and allow them to control the conditions for what shipping options they show customers. ShipperHQ picks up where platforms fall short and gives merchants more tools to control their shipping at checkout.

82% of shoppers prefer to shop with retailers who show Delivery Dates at checkout. With ShipperHQ it is easy to set cutoff and lead times, blackout days and dates you need to show actual accurate delivery dates at checkout.

If you offer store pickup you can use ShipperHQ to show both delivery and pickup options. Pickup is often much more affordable/free and convenient than delivery.

Selling bulky, heavyweight, odd-sized or uniquely packed products often means you end up with some complex shipping requirements making it difficult to provide convenient, accurate shipping options without losing money or sales. With ShipperHQ, you can customize your shipping to fit your unique business needs.


Who could benefit most from your services?

Any online merchant looking to turn their shipping strategy into a smart, scalable revenue stream that drives sales. ShipperHQ seamlessly integrates with a diverse selection of ecommerce platforms, carriers, and technology partners. So no matter which platform or carrier you choose we can help you deliver products to your customers as promised.


What types of clients do you focus on?

Ecommerce merchants of all sizes, specifically those with high volume or complex shipping needs.


What is your unfair advantage over similar solutions?

No other software comes close to offering the depth of shipping expertise and customer service we offer. Similarly, our tool allows for much more granular configuration control than other software and integrates with more carriers, platforms and services.


What do you think sets BigCommerce apart as an ecommerce platform? 

BigCommerce has more native functionality than many other platforms especially when it comes to B2B. Their strengths lie in their scalability, flexibility, and ease of use, making it a great choice for businesses of all sizes looking to set up an e-commerce store.


What are your ecommerce predictions for the rest of 2023? 

From worker shortages to port delays to inflation hitting a 40-year high, 2022 presented a multitude of challenges that are likely to impact consumer spending in 2023. Forward-thinking businesses should leverage shipping as a retention-driver to help protect margins and remain competitive in the face of economic uncertainty.


What is one piece of advice you have for ecommerce merchants looking to grow their business? 

There is a common misconception that shipping is about labels and logistics, but in reality, its impact starts in the checkout. 90% of shoppers surveyed say that the shipping experience accounts for at least half of their overall online shopping experience. Your shipping experience at checkout has tremendous potential to boost sales. Investment in the shipping experience at checkout can help increase trust and brand loyalty, and shape demand.


Describe your company in three words

Honest. Responsive. Innovative.


For more from ShipperHQ, check out the BIG, commerce podcast episode, when our host Luigi Moccia was joined by Quentin Montalto, COO of ShipperHQ, to talk about all things shipping strategy.

If ShipperHQ sounds like the right solution for you, you can find out more in our partner directory or get in touch with our expert team to talk about your business needs.

by Verena